So to better deal with the problem, though I know part of the problem is the lack of support from supervisors who play for their favorites, I did a little research and found this list of the top five causes of employee negativity. This is a survey from 1,100 employees and 300 senior human resources executives.
An Excessive Workload
Our workload is ever flexing and ever changing. Most of us seem to deal with manpower shortages and lots of overtime. Agency after agency has seen an increase of criminal activity and thus additional demand on our limited resources. Also with this cold and wet season, lots of people calling in sick. Just finishing the holiday seasons, too, when people love to call in sick because they want the time off to share with families. Only adds to the workload we are already handle every shift.
Our workload entails listening and problem solving people/callers problems for 8-15 hours at a time. Day in, day out. We hear and are exposed to trauma and drama on a constant basis.
Concerns About Management's Ability to Lead
This is where we as employees don't trust our supervisors. Most of us don't feel that our supervisors are truly looking out for our best interests, but just reinforcing the brass' dictates. And the brass doesn't give us in dispatch more thought than they have to.
Anxiety About The Future, Particular Longer Term, Income & Retirement Security
Now, up until a month ago I would have said, this is not one of our notable stress indicators. Once you've passed your probation, in a Civil Service job, you are pretty much set. It is really hard to get rid of people in civil service. Takes lots of documentation and sessions/meetings.
But recently, Cities and Counties are releasing sworn and non-sworn personnel. They are cutting back, hiring freezes, and even demoting some brass to save monies. Never thought I would see this event.
So that means income and our retirement system changes. Heck, in more than one state the Governor has "raided" the employee retirement systems to help offset some of the state's debts.
Lack of Challenge In Their Work, w/ Boredom Intensifying Existing Frustration About Workload
Okay, this is not one of our problems in law enforcement. In fact, it is just the opposite. It is the constant challenges and changes and flexibility we must flex with every phone call or every shift on radio that intensifies work stress and negativity. Think of it, if you're constantly being subjected to negativity and despair, don't you start to absorb it?
Insufficient Recognition For The Level Of Contribution And Effort Provided
One of the reasons listed for workload anxiety is "insufficient recognition for the level of contribution and effort provided". Boy, ain't this the truth. Dispatch is the ugly step child in a police department and gets the shaft so much of the time. And overlooked by officers and brass when an individual makes any extra effort. Just told you're doing your job.
"This is a snapshot of causes of employee negativity. If you can eliminate these five, you have gone a long way in the direction of building a positive, supportive work environment. You’ve minimized the potential for employee negativity."
Well, you would think that since all of us have to deal with the same five issues in the same small work area (most behind locked doors and many without the benefit of windows) we would be drawn and able to work as a team better and more uniformingly. Because of our united purposes and goals and problems, we should be moving in a more harmonious direction. Instead, we seem to turn on each other and bicker over everything and anything.
We complain to our supervisors and we bad mouth each other to our co-horts (notice I don't write co-workers). We don't relieve when we should those people we don't like. We don't acknowledge them or their greeting when issued. We snark and sabotage.
Like the job isn't stressful enough.
Above information was obtained from web address: http://humanresources.about.com/od/workrelationships/a/negativitycause.htm