One frustrating, waste of time, events we regularly handle as emergency 9-1-1 dispatchers are dealing with those 9-1-1 calls that aren’t emergencies. You know what I’m talking about. Those 9-1-1 callers who say oops misdial or those people who give their little kids their cells phones so the kids can push buttons and tone to deaf the dispatcher answering the phone.
I love those callers that when you call them back to confirm everything is okay after a 9-1-1 hang up or abandoned call and they argue with you and want to know why you’re bothering them and calling them for no reason. Do they honestly believe I am that bored that I dial numbers randomly just to accuse them of falsely calling 9-1-1?
How many of you have had this call?
Me: Hello. Hello. (over an open 9-1-1 call)
Caller: Hello? Is there someone on this phone?
Me: Hello. This is ________ Police Department. We received a 9-1-1 call from this cell phone. Is everything okay?
Caller: Oh my. Yes. Everything is okay. I put my cell phone in my purse/bag/briefcase/backpack (choose one) and it must have accidentally dialed out. I could hear voices yelling “hello”. Was that you?
Me: Yes sir/madam (choose one again). I am trying to confirm if there is a problem.
Caller: Well, clearly it was an accident. I just said I heard voices coming from my purse/bag/briefcase/backpack (do you really need to choose again?) and was answering.
Me: Yes sir/madam (never mind). I understand about the voices you hear from no where. (Okay, it is my dream to say that.)