Recently took a 9-1-1 hang up. When I called back to confirm everything was okay, following policy of having the person on the other side of the call confirm address and telephone number, got a male on the phone who was sniffing and muttering child made a mistake (but child was already gone when asked about the child) and he didn't know the address and phone number.
His demeanor, his avoidance, his repetitiveness of "it's a mistake" set off an internal alarm that was forged over years of experience. It told me that something was off center and needed attention. So a call for service was created and officers were sent. Sent a note to the officers that something sounded hinky and they were like, "okay, we'll check it out."
Well, lo and behold, what did officers find? A domestic violence situation with the suspect male trying to hide from officers. After all, he was in violation of a restraining order and on probation. So this visit by officers meant a pair of silver bracelets were gifted to his wrists and a drive down to the county jail for booking with a future return to the state funded country club to finish his original sentence due to,
The officers were very good about not shrugging off my gut reaction to the call. They took me serious and it paid off. Now, the only problem is, how does a dispatcher explain this super power and ability in an articulate and accurate manner in an easy to understand format for court?