On television and in movies, you never see an Officer or Dispatcher refuse to answer a citizens request for police presence. An officer responds and settles the issue and writes up the report. Yeah, right.
Hello to all those script writers out there!
Law enforcement agencies, like the local police departments and sheriff departments, as a rule, respond to requests of the criminal nature. Granted, many sheriff departments have a civil division to help with service of warrants and restraining orders, but the rule of thumb is, if you have a complaint of the civil nature, don't call the police. They're crime fighters. Civil servants that don't handle civil complaints. (Now that's an oxymoron-ish).