Monday, June 17, 2013

NY EMT Dispatcher Spends 8 Hours on Phone to Locate Patient

NY EMT Dispatcher Spends 8 Hours on Phone to Locate Patient

This is a great article.  It shows that we dispatchers work very hard to help people.  And even save lives.

But the last sentence raised my hackles:

"The department has been petitioned for Hilman-Payne (the wonderful dispatcher this article is about) to receive some sort of special recognition for her work and Long (the FDNY spokesman) said the petition will be taken under advisement."

What?!?!  Excuse me?!?!  What advisement?!?!  Taken under "advisement"?!?!

That man should be kissing the feet of Hilman-Payne for the great work AND the great PR she just brought to that department.

If it had been a fireman, there would, no doubt, be a ticker tape parade under discussion.  BUT (and I see this with every law enforcement or fire department) when it is a dispatcher that goes above and beyond, when it is a dispatcher that saves the life (of citizen or officer), EVERY law enforcement or fire department thinks long and hard about what, if any, acknowledgement they will provide.

After all, it is their thinking that WE (all dispatchers) are just doing our job.

E-X-C-U-S-E  M-E?!?!

It will be interesting to see if the heroine of this article, Joann Hilman-Payne, will receive any department recognition.  My guess, she will be told she got her name in the newspaper and that she will receive a little pat on the head, without witnesses of course.

My hat is off to you Joann Hilman-Payne.  You were showing yourself to the world as an "A" Game player in the world of emergency communications.  And if I could, I would buy you a sash to wear that read, "#1 Dispatcher".

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