Remember: 9-1-1 is for life or death or crimes in progress EMERGENCIES ONLY!
If you can remember four small rules when you call 9-1-1 for help, it is much easier on you and the Dispatcher you are talking to:
#1 - In ten words or less, tell the Dispatcher what the emergency is.
"I was in an accident"
"There is a house on fire"
"I need an ambulance"
#2 - Tell the Dispatcher where you are.
Location, location, location. At all times be aware of where you are.
Whether it is confirming your home address, or the major streets
where the accident happened. Pay attention to your surroundings
and be prepared to say where the location is.
#3 - Shut Up!
There is no nice way to say this. It is now time to be quiet
so the Dispatcher can ask the questions and gather the important
information from you. You want to tell them everything, but
there are pieces of information we need to know NOW. You
can share the rest of the story later.
#4 - Breathe!!
Don't forget to breathe! You're heart is racing, the adrenaline is
pumping! And it's hard to think when all the blood is racing
to your vital organs in preparation for fight or flight, a natural
physio response. But the Dispatcher needs your blood going
to your head and brain so they can get the information they need
for the officers. Remember to take a deep breath. And another.
Awwww...... feel much better. Now, if I could only get this information into the hands of those idiots who call 9-1-1 because they're too lazy to look up the non-emergency phone number or keep the phones (cell and landline) out of the reach of little kids who like to press buttons. There are play phones out there you can give kids to play with that won't waste so much of my time. Your fix-it ticket is not an emergency, even if you have to be in traffic court tomorrow about it.
Am I right Fellow Dispatchers?!?!?